Londonow - Terms and conditions

Replacements, Returns & Cancellation:

Please note that returns will not be accepted nor refunds provided for any of the Masks, Gel Sanitisers and Coveralls. All sales are final. This is due to hygiene and health and safety reasons.

1) We endeavour to deliver all orders quickly and in full. Short deliveries and damages must be notified to us within three days of receipt of order. We will of course replace damaged products in accordance with your statutory rights. Our returns department must be notified before goods are returned. Where goods are claimed to be defective or not as ordered we may ask for photographic evidence via email. Goods are deemed to be returned at any point after they have been dispatched by us.

2) Returns will be accepted subject to the goods being unused and returned in their original packaging in a condition fit for resale within 28 days of invoice date.

3) It is the customers' responsibility to cover the cost of the return carriage. Once returned goods have been received their condition will be checked. We will then refund the cost of the goods themselves minus a 25% restocking charge. (This restocking charge will not apply to customers purchasing in a purely independent capacity where written notice to return has been received within fourteen days of the receipt of goods). The original carriage surcharge cannot be refunded. Please note if a product has been modified in any way as per a customer’s instruction, all rights of return are null.

4) Orders for dispatch may be cancelled any time prior to despatch of goods without incurring any additional charges. Orders for collection will incur a 12% handling fee if cancelled after the order has been processed and is ready for collection. Orders cancelled after being dispatched will be treated in the same manner as returns and may incur a 20% restocking charge.

Please note that certain products such as fire retardant spray, printed or personalised goods and other products where safety may have been compromised by use are often unfit for return and advice must be sought from our customer care team before returning them. Other products such as respiratory equipment, ear defenders and plugs cannot be returned or exchanged for hygiene reasons unless they are faulty. Finally some items such as floor cable tidies and chain slings where we offer the option to cut to length (or other similar modifications) are not refundable.

Important notice: If goods are retuned with a view to acquiring replacements, then the new items must be ordered separately through our website. The refund will then be processed at a later date. Refunds can take up to three weeks to process; Placing a new order will ensure that replacements are sent out as soon as possible. Customers who have a credit account with TSSC at the time of placing the order will receive any refund in the form of a credit note only, to be used within 1 year from the date of issue.

If you would like to return any items or orders, please report your return on our Customer Care/ Returns page, where you will get a Unique Returns Code and the Returns form that you will need to include inside the box with the items.